If you want to replace an item, please contact us within 2 weeks of receiving the order at firstname.lastname@example.org. If you have discovered a fault, please take pictures of the defected or wrong garment sent to you and attach them to the initial email with an explanation.
We can not accept refunds of items but do accept replacements. Please check the size guides provided to ensure you get the correct fit before purchasing.
We do not issue replacements if you do not provide a reason for replacing the item or send it back without contacting us first.
Please consider that all the shipping expenses for replacing the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings can be avoided.
If you still have additional questions about returning the item, feel free to contact us at email@example.com.